Unfortunately, it seems to first copy the AppData/Local/Google/Drive folder from the Default account then it copies the AppData/Local/Google/Drive from your account over it. We’ve identified the problem: after the Windows upgrade completes, Windows restores your AppData hierarchy. Take a look at what a Google employee recently said while addressing the matter: Google is seemingly blaming Windows for creating the issue, and have proposed a fix which is to remove the AppData/Local/Google/Drive from Default on every app upgrade. Google says the problem will not be fixed by the company for those who have already installed the Windupdate, as all they have to do is sign-in again.Īnd for those who haven’t signed in yet, can manually fix the glitch with the help of the following suggested steps: Effectively the OS upgrade process has corrupted the app configuration, which is what causes this issue. The safest course of action for users that have already upgraded is to sign in again and start over. If the manual repair instructions may cause a crash, quit Backup and Sync, delete the config directory and sign in again. Those of you encountering crashes while manually fixing the glitch, here is Google’s latest suggestion: This is going to continue to happen until our engineering teams push a fix. Google says the fix may take time to be released. The latest version (3.42) of Backup and Sync has fixed the issue.
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